Refund Policy – Updated Policies as of January 1, 2024
All ticket sales are final and there are no refunds. However, If Cascades Theatrical Company cancels a performance for any reason, you may exchange your tickets for a later date for the same production. If we cancel the entire production, we will refund your money back to the original form of payment, or offer you another production in the same season.
Exchange Policy
If you cannot attend a performance for any reason we will allow a one-time exchange of your tickets without any fee, for another performance of the same production (subject to availability). Patrons MUST contact the theater to make this exchange no later than 48 hours in advance of the scheduled start time. If there is no one available to take your call, please leave a voice mail message with the name of the ticket holder and phone number, so that we know you reached out.
Flex Pass and Gift Holders
If you cannot attend a performance for any reason, a Flex Pass credit will be issued back to you for the current season. Flex Pass ticket holders may exchange their tickets at any time with no fee, provided they follow the ticket exchange process. Ticket exchanges do not carry over into the following season. Failure to notify the box office at least twenty-four hours in advance of the originally ticketed performance will result in the forfeiture of tickets.
Inclement Weather
The refund and exchange policies detailed above apply in cases of inclement weather. If dangerous, snowy/icy road conditions prohibit ticket-holders from attending a performance and they notify the box office at least twenty-four hours in advance of the scheduled start time, patrons may move their seats to another performance date of the same production (subject to availability). Failure to notify the box office in advance of the ticketed performance will result in the forfeiture of tickets. If an exchange to another performance of the same production is not possible, we will allow a one-time exchange to a future production of the current season.
Please Note: We Do Not guarantee the same seats when making exchanges and tickets will be subject to availability. Exchange and upgrade fees may apply in certain situations.